Albert Heijn taken to court: receipts still full of errors
The Consumers’ Association has issued several warnings, but Albert Heijn’s receipts are still full of errors. And now enough is enough: Albert Heijn is being taken to court.
We’ve written about it before: the price at the checkout or the price on the shelf: sometimes there is a (big!) difference between the two. After years of research by the Consumers’ Association into grocery prices on receipts, the association has no choice but to take the supermarket chain, which continues to make mistakes despite repeated warnings, to court.
Receipts are often incorrect
Last year, the Consumers’ Association reported that, for the third year in a row, a lot was going wrong with receipts. The receipts from Albert Heijn, as well as those from Jumbo and Plus, are often incorrect. And you can probably guess: the price is not set in the supermarket’s own disadvantage… No, it is the consumer, who has been facing sky-high costs for everyday groceries for years, who suffers as a result.
Sandra Molenaar, director of the Consumers’ Association, previously stated that she would not shy away from legal proceedings. In 2023, the Consumers’ Association held the supermarkets liable for these errors. The supermarkets were ordered to stop their unlawful practices and resolve the problems by 30 June 2023. Things have improved at Jumbo and Plus; errors on receipts are now hardly ever found there.
Albert Heijn receipt errors
The Consumers’ Association has spoken to Albert Heijn several times, but errors still occur there. The amounts involved per receipt are not particularly large, but added together, they amount to millions of euros, according to the association. In addition, the association wants access to the investigation into receipt errors that Albert Heijn commissioned itself. But the supermarket chain does not want to provide that access.
To court
So now a judge has to step in to order Albert Heijn to share this investigation with the association. “This will allow us to establish the damage caused more accurately and subsequently enforce compensation for consumers,” the Consumers’ Association said.
We are curious to see Albert Heijn’s response and will keep you updated.
Also read:
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- Bonuskaart Premium: Albert Heijn makes customers pay for discounts
- 7 astonishing facts about the Big Mac
